Privacy Policy

1. Introduction

SprayFoamAdviceCenter.co.uk ("we", "our", or "us") operates as a lead generation service connecting UK homeowners with certified spray foam removal specialists. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you request quotes through our service, we collect:

• Name and contact details (email, phone number)
• Property address and type
• Property details (loft size, foam type if known)
• Urgency level and reason for removal
• Preferred contact method
• Additional details about your situation

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Connect you with vetted spray foam removal specialists in your area
• Send confirmation emails about your quote request
• Follow up on your service needs
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

With Service Providers

We share your information with certified spray foam removal companies who can provide quotes for your specific needs. These companies are vetted and must meet our quality standards.

With Third Parties

We may share information with:

• Analytics providers (Google Analytics)
• Email service providers (for confirmations)
• Payment processors (if applicable)
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure cloud storage with Firebase
• Access controls and authentication
• Regular security audits
• Staff training on data protection

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing of your data
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@SprayFoamAdviceCenter.co.uk

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze site usage. You can control cookie settings through your browser preferences.

Types of Cookies:

• Essential: Required for website functionality
• Analytics: Help us understand site usage (Google Analytics)
• Performance: Improve website performance
• Functional: Remember your preferences

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Quote requests are typically retained for 2 years for quality assurance and follow-up purposes. You can request earlier deletion by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information